Frequently Asked questions
Q: Do you have order minimums?
A: Yes. We have an 10ft ($200) order minimum for all custom order installations. We price our garlands by the foot, anything less than 8ft would be a Grab & Go order. Delivery, Installation Fees and taxes are also added based on location of your event and scale of installation.
Q: What is your cancellation policy?
A: For custom installations you can cancel up to one week prior to your event date. We can credit your deposit towards a future booking. Cancellations less than a week from event date will not receive a credit and are not available for rescheduling. All deposits are non-refundable.
Q: What are Grab N Go Garlands?
A: Grab and go garlands are a more budget friendly alternative to balloon installations. We build and construct the balloon garland and it is picked up and installed by you. Don't worry, I include instructions and materials needed to hang your garland wherever you choose to celebrate. Grab and Go garland minimums are 4ft - 8ft (Starting at $60)
Q: What areas do you serve?
A: We are based out of Fordsville, Kentucky. We serve surrounding areas like Hardinsburg, Leitchfield, Owensboro, Bowling Green, Elizabethtown, Hawesville, and Tell City. If you are out of our service areas, we will happily recommend other vendors in your area.
Q: How long do your balloons last?
A: We use some of the best quality balloons on the market. Even with the best quality some balloons may pop or deflate unexpectedly. When balloons are kept inside in a temperature controlled environment, you can see balloons last up to a month or more. Some factor that affect balloon quality are direct sunlight, heat exposure, pets, children or rough surfaces. We do not guarantee balloons will last after they have been delivered or picked up.
Q: What do you use to hang balloon garlands?
A: Different methods are used based on the type of surface. Installations for interior walls or backdrop rentals we use 3M Command Hooks. They are easy to use and when removed properly, leave no damage or residue. In the event that you prefer not to stick anything to walls we offer backdrop rentals or stand options.
Q: I'm a last minute planner and my event is this weekend. What can you do to help me?
A: Short notice events with less than 2 weeks notice will be subject to a $50 rush booking fee. Materials are ordered as needed for booked events. We will only accept last minute bookings based on availability and materials on hand.
Q: How long are installations?
A: We like to arrive with all materials blown up and ready to go. Depending on the scale of your event, we like to be in and out within an hour. For venue bookings we require at least a 2 hour set up window.
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When the week ends the party starts! Inquiries made over the weekend will be responded to the following business day